Placing Orders
- Why is the item price different to what I was expecting? You may be looking at a promotion price that has since expired.For online orders, we may occasionally adjust the pric...
- Payment issues If you are getting error messages when making a payment using a card, please check the following:The address register...
- Why is my bank showing two charges for my order? We only take payment for an item after it has been processed. However, in the interim before processing, we will take...
- What is payment authentication? Payment authentication or 3D secure are fraud prevention initiatives launched by card issuers.Verified by VISA (VbV) ...
- What payment options are accepted? We accept most well known payment methods:AlipayAmerican Express (AMEX)Apple PayBancontactGift CardsGiropayiDEALMaest...
- How do I apply a discount code? If you are using a promotional code that is currently on our website this can be added in your ‘bag’. All you need to...
- Do you offer Student or Blue Light discounts? We don't directly offer these services, but sometimes they are available via third party companies such as Unidays or...
- I'm experiencing problems with my gift card or eVoucher If you are experiencing issues when applying a Gift Card or eVoucher, that can be due to a few reasons:Gift cards and...
- Where do I find my voucher code and pin? eVoucherIf you are using an eVoucher the code and pin can be found in the grey box in the email received. It will loo...
- Apply Gift Card, eVoucher or Credit Note Gift Card/Store Credit NoteOnce you’ve added your items to the basket and selected your delivery option you will be t...
- Can I use my gift card or eVoucher online Yes. Certain items ordered from our Brand Partners may limit the methods of payment available for your order. You wil...
- Can I use my credit note online? Yes, credit notes can be used online.You can use the full or part balance of your credit note. Any remaining value wi...