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Delivery Options

You can choose between these delivery options:

Delivery option

Cut off

Delivery Times

Cost (£GBP)

Standard Delivery

23:59

3 to 7 days

4.99

Express Delivery21:0048 hours7.99

Next Day Delivery

21:00

Next Day

9.99

Next Day Delivery by DPD

21:00

Next Day

11.99

Bank / Public holidays are not included.

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European Delivery Costs

Below is a list of countries that we currently deliver to, the delivery charge is based on the size and weight of the goods being shipped. The actual delivery charge will be calculated during the checkout process.

Delivery will take been 3 - 14 Days, Public and Bank Holidays are excluded.

CountryCost from (GBP)CountryCost from (GBP)
Albania11.66Andorra9.99
Austria8.33Belarus11.66
Belgium5.83Bosnia and Herzegovina11.66
Bulgaria9.99Canary Islands21.66
Croatia9.99Cyprus10.83
Czech Republic9.99Denmark8.33
Estonia9.99Finland8.33
France5.83Germany5.83
Gibraltar8.33Greece9.99
Guernsey5.83Hungary9.99
Ireland5.83Italy8.33
Jersey5.83Latvia9.99
Liechtenstein8.33Lithuania9.99
Luxembourg5.83Malta10.83
Moldova11.66Monaco10.83
Montenegro11.66Montserrat21.66
Netherlands5.83Norway8.33
Poland9.99Portugal8.33
Romania9.99Serbia11.66
Slovakia9.99Slovenia9.99
Spain8.33Sweden8.33
Switzerland8.33Turkey11.66
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Rest of the World Delivery Costs

Below is a list of countries that we currently deliver to, the delivery charge is based on the size and weight of the goods being shipped. The actual delivery charge will be calculated during the checkout process.

Delivery will take been 3 - 21 Days, Public and Bank Holidays are excluded.

CountryCost from (GBP)CountryCost from (GBP)
Algeria21.66American Somoa21.66
Antigua and Barbuda21.66Argentina21.66
Armenia21.66Aruba21.66
Australia13.00Azerbaijan21.66
Bahrain17.49Bangladesh21.66
Barbados21.66Benin21.66
Bermuda21.66Bhutan21.66
Bolivia21.66Botswana21.66
Brazil21.66Brunei17.49
Burkina Faso21.66Cambodia21.66
Cameroon21.66Canada14.99
Cape Verde21.66Cayman Islands21.66
Chad21.66Chile21.66
China15.83Colombia21.66
Congo, Democratic Republic of the21.66Congo, Republic of the21.66
Costa Rica21.66Djibouti21.66
Dominica21.66Dominican Republic21.66
Ecuador21.66Egypt21.66
El Salvador21.66Equatorial Guinea21.66
Ethiopia21.66Falkland Islands (Malvinas)21.99
Fiji21.66French Guiana21.66
Gabon21.66Georgia21.66
Ghana21.66Greenland11.66
Grenada21.66Guadeloupe21.66
Guatemala21.66Guinea21.66
Guinea-Bissau21.66Guyana21.66
Haiti21.66Honduras21.66
Hong Kong15.83Iceland11.66
India15.83Indonesia15.83
Israel21.66Jamaica21.66
Japan15.83Jordan17.49
Kazakhstan21.66Kenya21.66
Kiribati21.66Korea, South15.83
Kuwait17.49Kyrgyzstan21.66
Lebanon21.66Lesotho21.66
Madagascar21.66Malawi21.66
Malaysia15.83Maldives21.66
Marshall Islands21.66Martinique21.66
Mauritania21.66Mauritius21.66
Mayotte21.66Mexico14.99
Micronesia, Federated States of21.66Mongolia21.66
Morocco21.66Mozambique21.66
Myanmar (Burma)21.66Nauru21.66
Nepal21.66New Zealand12.55
Nicaragua21.66Niger21.66
Nigeria21.66North Macedonia21.66
Oman17.49Pakistan21.66
Palau21.66Panama21.66
Papua New Guinea21.66Paraguay21.66
Peru21.66Philippines15.83
Puerto Rico21.66Qatar17.49
Réunion17.49
Rwanda21.66Saint Kitts and Nevis21.66
Saint Lucia21.66Saint Vincent and the Grenadines21.66
Samoa21.66Sao Tome and Principe21.66
Saudi Arabia17.49Senegal21.66
Seychelles21.66Singapore15.83
Solomon Islands21.66South Africa17.49
Sri Lanka21.66Suriname21.66
Taiwan15.83Tajikistan21.66
Tanzania21.66Thailand15.83
The Bahamas21.66The Gambia21.66
Togo21.66Tonga21.66
Trinidad and Tobago21.66Tunisia21.66
Tuvalu21.66Uganda21.66
United Arab Emirates15.83United States8.33
Uruguay21.66Uzbekistan21.66
Vanuatu21.66Venezuela21.66
Vietnam15.83Zambia21.66
Zimbabwe21.66 
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Where is my order?

If you haven't got your order yet, it might be because it is still out for delivery. Perhaps the courier have tried to deliver but you weren't in? They will try up to 3 times.

Click & Collect deliveries take three (3) to seven (7) days

Standard Delivery takes three (3) to seven (7) days

Next Day Delivery for the next day if you order before 9pm (excludes Public / Bank holidays).

You can track your order with the unique tracking number you got in our dispatch email. If you can't find this email, you can get the tracking reference number in your order history.

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Tracking Delivery

In our dispatch email you'll have your unique tracking number for your order. Please check your junk folder, if you haven't got the email.

Click & Collect deliveries take three (3) to seven (7) days

Standard Delivery takes three (3) to seven (7) days

Next Day Delivery will be delivered the next day if you order before 9pm (excludes Public / Bank holidays). 

You can also find that tracking reference number in your order history, to track the progress of your shipment.

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Can I track my delivery overseas?

We make it easy for you to track your delivery no matter where it is. Once your order has been processed by us, you should receive an email informing you of your tracking reference.

Please use that tracking reference to keep tabs on the progress of your delivery.

Our international couriers deliver Monday to Friday.

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Why is my order late?

Depending on what delivery option you selected your order might still be out for delivery.

Click & Collect - delivery to your chosen store, three (3) to seven (7) days.

Standard Delivery - three (3) to seven (7) days.

Next Day Delivery - next day if you place your order before 9pm and receive your order the very next day (excludes Public / Bank Holidays). 

You can also check the status of your order using your tracking number we sent you in the confirmation email.  

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Webchat

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Email

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Customs charges and import duties

If you order from us from outside the EU, there might be import duties and taxes to pay to get your parcel. These charges are usually levied when the order reaches the delivery address and you will be responsible for the payment of those.

We have no control over these charges and can't predict their amount. For further information please contact your local customs office before placing your order.

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Why has my order/item returned to sender?

Our delivery partners will attempt to deliver your order three times. 

Sometimes there might be problems finding or accessing the delivery address, and if the attempts are unsuccessful, the order will be returned.

Occasionally, an order gets damaged in transit and can't be delivered.

You should be able to check the reason why it's been returned by using the tracking link you got in the dispatch email.

If, for any reason they are unsuccessful, they will leave a calling card informing you your order is being returned to us. 

Unfortunately, an order that has been returned to us by the courier can’t be re-directed out to our customers again, but will be refunded in full once the warehouse team has processed it. 

If you require the items, we would ask you to place a new order.

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My parcel shows as delivered, but I've not received it

Sorry to hear that you've not received your parcel. It may be that the delivery driver has delivered the parcel to a safe place or neighbour.

Please check around the outside of your property, the parcel may have been left in a safe place. It's also worth checking the delivery information within the tracking, as any delivery images captured by the driver may help you identify where the parcel has been left.

We would also ask that you check with your neighbours as the driver may have left the parcel with them.

If you still need some help after checking the above, please contact Customer Services as we'll be happy to help you. 

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What is payment authentication?

Payment authentication or 3D secure are fraud prevention initiatives launched by card issuers.

Verified by VISA (VbV) and MasterCard Secure Code (MSC) work in the same way, using passwords that you set up with the card provider to protect you when you shop online. You will then be required to enter your password during the payment process when you shop with us.

How do I activate my card?

You register your card on your card provider's site by selecting the option to set up payment authentication. You will be prompted to enter your card details and set a password. Once you have registered your card, when you shop online in the future you will only have to enter your password.

Who do I contact for further information?

If you require more information around the payment authentication process, please contact your card issuer directly.

If your card is rejected by our online payment processing system, please double check that all of the details entered are matching your billing information.

If you are sure you are using a valid card, please try again with the same credit or debit card or place the order again using a different card. If the problem persists, please contact your card provider.

We have no control over the payment authentication process so we will be unable to assist with any authentication inquiries.

Please note your order will only be processed once we have received authorisation from your payment card issuer to process the payment.

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Payment issues

If you are getting error messages when making a payment, please make sure you have entered all the details correctly. You might want to contact your payment provider to make sure there are no problems with your account.

If you’re still experiencing problems, please contact us and include as much detail as you can around the error:

  • The error message you are seeing
  • A description of the problem
  • What payment method you are trying to use
  • What the products are you’re trying to purchase
  • What internet browser you are using or if you are using our app
  • Any other details that could be useful

If your credit/debit card was declined, please check if your card has expired or perhaps your billing address for the card is different from the one you have on file with us. Your card provider will have more information.

If you are using PayPal, please contact them directly.

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Why is my bank showing two charges for my order?

We only take payment for an item after it has been processed. However, in the interim before processing, we will take an authorisation. An authorisation will show on your bank statement as a reservation of funds that allocates the money to your order. The funds are then debited when we have processed your item(s) for delivery. Sometimes this shows up as two charges and will correct itself within 2-3 working days. 

In the event of us not being able to fulfil your order we immediately contact your bank to request that your bank cancels the authorisation. If the authorisation still remains after several days, please contact your bank to request that they act upon our cancellation of the payment.

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Can I cancel or make changes to my order?

Once you've placed your order, the order starts going through the system straight away, so that we can get it to you as fast as possible. 

Unfortunately we are unable to add or remove items, change colours or sizes, change delivery address, delivery options or the email address on the order. 

If you've changed your mind and no longer need the item, please arrange the for the item to returned once received. Or if you're wanting to order something else, you will need to place a separate order in the usual way. 

If you wish to notify us of your cancellation request, please complete a cancellation form and submit this by using the Contact Us button and submit a ticket to our Customer Services team. 

If your order already has been processed following your form being submitted, our customer services team will advise on how to return your order. 

Please note: for items already delivered, these are unable to be cancelled, and you will have to follow our returns process to receive a refund.

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How do I apply a discount code?

If you are using a promotional code that is currently on our website this can be added in your ‘bag’. All you need to do is enter the promo code in the field under the ‘total’ order amount and then select ‘Apply’. 

If your order meets the requirement for the code the discount will be applied to your order and will show in the ‘order summary’:

Any other codes need to be added in the payment section. Once you’ve selected your delivery option, you will be presented with all the payment options available for your order. Select ‘Apply Promo Code’ enter the code provided to you and then select ‘Apply'.

Please note: Please note that terms and conditions apply to all our promotions and sales. There may be brands or departments that are excluded from our promotions. All promotions are subject to stock availability and promotional codes can no longer be honoured after their end date.

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Wrong/Faulty item received

We’re sorry to hear there are issues with your order.

Please contact our Customer Services team within 28 days from the delivery date with full details of the wrong item that you've received and we will investigate this for you.

When contacting us, please also provide a clear image showing the tags and product code to show our Customer Services team the wrong item so we can better help you.

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I'm missing item(s) from my order

We’re sorry there’s items missing in your order.

Before contacting our customer service team, please make sure to check your emails as we will notify you if any items have either been dispatched separately (if your order contains more than one item) or an item was out of stock when packing. 

If you look at your email and notice that there is a “0” in the quantity column on your invoice, this means that we did not  have the stock of the item to send to you at the time of shipping.

If the delivery note says an item should be in your parcel but it isn't, please get in touch with us. Be sure to include any information about which item(s) you believe are missing, including what products you have already received from your order.

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Why has my order/item(s) been cancelled?

Sorry your order or item(s) have been cancelled.

If the item(s) you've ordered are out of stock at the time of packing your order, we need to cancel it.

An order will also be cancelled if the billing address details don't match the details your bank has on record.

We send an email out to confirm the cancellation and you have not been charged.

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My order has been cancelled, but it appears that I have still been charged

If your order has been cancelled, you will be refunded to your original method of payment within 3-5 days. 

The time might depend on your banks processes.

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