-
Delivery
-
Delivery Methods
Delivery Methods
-
Delivery FAQs
Delivery FAQs
-
Delivery Methods
-
Orders & Payments
-
Placing Orders
Placing Orders
-
Completed Orders
Completed OrdersMy item is damaged
We are sorry to hear your item is damaged.
If your item has been delivered damaged, please get in touch with our Customer Services team within 28 days from the delivery date so we can help you.
Please include a photo of the parcel/item packaging showing any signs of damage so that we can better understand the problem and help you further.
Did you find it helpful? Yes No
Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback.Did you find it helpful? Yes No
Send feedbackThanks for the feedback. We will improve this article.
-
Product Information
Product Information
-
Placing Orders
-
Returns & Refunds
-
Returns
Returns
-
Refunds
Refunds
-
Returns
-
My Account
-
Getting Started
Getting Started
-
Technical Issues
Technical Issues
-
Getting Started
-
Financial Services
-
Frasers Plus
Frasers Plus
-
Frasers Plus
-
Site Policies
-
Terms & Conditions
Terms & Conditions
-
Other Policies
Other Policies
-
Privacy and Cookies Policy
Privacy and Cookies Policy
-
Terms & Conditions