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  • Delivery & Collection
    • Delivery Methods
      Delivery Methods
    • Delivery FAQs
      Delivery FAQs
      Order confirmation

      Once you've placed your order we will send you an order confirmation email, detailing what you bought, cost and delivery option.

      We will also send you an email when the order has been processed and your tracking details, so you can keep an eye on the shipment. The tracking information can also be found in your order history.

      If you aren't receiving emails from us, please check your junk folder and add us to your safe list.

      Please note If you have entered the wrong email address whilst checking out, sadly we will not be able to send email to you about that order. We also will not be able to retrospectively update your email address. During cases where you need to change your email address (as a result of a typo or if you have changed email addresses) we recommend you create a new login with your new/correct email address.

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      If you need to get in touch with the Customer Service team, press the 'Contact Us' button instead.

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  • Orders & Payments
    • Placing Orders
      Placing Orders
    • Completed Orders
      Completed Orders
    • Product Information
      Product Information
  • Returns & Refunds
    • Returns
      Returns
    • Refunds
      Refunds
  • Financial Services
    • Frasers Plus
      Frasers Plus
    • Studio Pay
      Studio Pay
  • My Account
    • Getting Started
      Getting Started
    • Technical Issues
      Technical Issues
  • Site Policies
    • Terms & Conditions
      Terms & Conditions
    • Other Policies
      Other Policies
    • Privacy and Cookies Policy
      Privacy and Cookies Policy
  • Contact Us

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