As part of our delivery options you can select 'Click & Collect' and House of Fraser store.

Please note: some stores might not be open just now or have the option for Click & Collect available.

Once your order has been delivered to your selected House of Fraser store, you will get an email confirming it is ready to be picked up. This email contains your unique delivery code that you will need to be able to collect your parcel.

As a thank you for selecting 'Click & Collect' and if your order value is £200 or more, you will receive a £10 voucher to spend in store when you pick up your order.

Your order can be picked up during store opening hours and you have 28 days to collect it. If you don't pick up your parcel during this time it will be returned to the warehouse. Please contact Customer Services to receive your refund.

When collecting your order, please remember to have your order number, your unique delivery code and a form of ID with you.

If you want someone to pick up your parcel on your behalf, they will either need proof of your identity or their own identification with the same surname as you.

Here's a list of forms of ID we accept:

Cheque Guarantee / Credit / Debit Card
Bank / Building Society Book
Valid Passport
Cheque Book
Drivers Licence
Utility Bill

If you are under 18:

National Insurance Card
Medical Card
Savings Book

How can we help you?

WS - Returns & Refunds

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